GENERAL
Gambling at an online casino should always be aimed at entertainment. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realize that gambling shall never be viewed as a source of income or a means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
If you think that you start spending more money than you can afford, or if gaming starts interfering with your regular daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.
PERSONAL LIMITS
At Sensei.Game, we’re committed to helping you enjoy gaming responsibly. To support your needs, we offer Personal Limits to help you manage your gaming activity. These limits include deposit options, losses, wagers, and session times.
To set or adjust a Personal Limit, please contact our G.O.A.T. support team by email at [email protected], by phone at Australia Toll-Free: +61-1800-312-952, Canada Toll-Free: +1 778-653-3683, New Zealand Toll-Free: +64-800-005-369, International Toll-Free: +1 888-308-4479, or by Chat by clicking on the support icon at the bottom right corner of our website.
Once set, your limit will take effect immediately, or in cases of an increase, after confirmation and when the previous limit period has ended to ensure mindful gaming decisions.
Types of Personal Limits Available:
Deposit Limit.Set daily, weekly, or monthly limits on your deposits.
Loss Limit.You can control the amount you can lose based on your initial deposit over a set timeframe (day, week, or month).
Wager Limit.Limit the amount you wager within a chosen timeframe.
Cooling-Off Limit.This temporary self-exclusion feature restricts access to deposits and promotional offers for a defined period, though you may still withdraw funds. Your account reactivates automatically once this period expires.
Self-Exclusion Limit.For a more extended self-exclusion period, set a limit that deactivates your account, blocking access to deposits, withdrawals, and promotional offers. Your account will be reactivated after this period ends.
Session limit.Control the amount of time spent playing in one session. This restriction takes effect immediately and logs you out once you reach your selected time limit, which can range from 6 to 60 minutes.
For more information or guidance on responsible gambling, please contact our G.O.A.T. support team at any time; they are available 24/7.
SELF-EXCLUSION BY REQUEST
You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Sensei.Game for a definite or indefinite period of time. We will take all measures to block your access to your account and make sure that you receive no promotional materials.
If you are self excluded from the casino you won't be able to log into your account and order withdrawal of any balance you have left. Once self-excluded, please reach out to our support team at [email protected] in order to initiate withdrawal of remaining balance. Our support team will contact you within a reasonable timeframe with information on the withdrawal and will assist you with it.
Please note that active self-exclusion does not make you exempt from verification procedure if it's required by the casino to process funds. The funds remaining on balance will be paid according to the casino limits.
EXTERNAL HELP
You may contact any of the following organizations for consultation and support:
PROTECTION OF MINORS
The casino only accepts players who are at least 18 years old and uses all available methods to stop any attempts by minors to register and play on our website. The Casino reserves the right to ask for a proof of identity and in case the player has not reached the legal age to play, access to the Website will be denied immediately.
However, we realize that due to a wide availability and nature of the Internet people under the legal age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information: