Frequently Asked Questions

The casino does not function as a financial institution and thus should not be treated as one. As a result, no conversion or exchange services, such as fiat-crypto exchange, will be provided.

However, we offer an in-game currency conversion feature that lets players place bets in cryptocurrency in games of providers that don't support crypto. With this feature, players have a more extensive variety of games to choose from and don't need to care about conversions.

How does this work?

For example, when a player with a BTC account launches a game that doesn't support crypto, the casino will suggest crypto to fiat in-game conversion. If the player agrees, their in-game balance will be displayed in the selected fiat currency in the game interface.

Then, let's say a player places a bet of 1 USD. The player's in-game balance will decrease by 1 USD. At the same time, the player's BTC account balance will be automatically updated according to the latest exchange rates.

When the player exits the game, they'll see their current BTC account balance updated.

If you have forgotten your password, you can easily reset it by following these steps:

1. Go to the login page of our website.
2. Click the "Forgot Password" or "Reset Password" link.
3. You will be prompted to enter the email address associated with your account.
4. Check your email inbox for a password reset link.
5. Click on the link provided in the email. This will redirect you to a page where you can create a new password.
6. Enter your new password and confirm it.
7. Save your changes, and your password will be updated.

If you encounter any issues or need further assistance, please don't hesitate to contact our G.O.A.T support team.

To withdraw funds from your casino account, two essential requirements must be met:

Complete Wagering Requirements: Before withdrawing winnings, ensure you've fulfilled the wagering conditions associated with bonuses or deposits.

Meet Minimum Withdrawal Amount: Each withdrawal method has a minimum amount you must reach before initiating a withdrawal. Check the casino's terms and conditions for details.

By satisfying these conditions, you will be able to request a withdrawal of the funds from your account.

Withdrawal times vary depending on the method chosen, typically ranging from 1 to 5 business days. Factors influencing the duration include the chosen withdrawal method, financial institution policies, weekends and holidays, verification checks, transaction volume, and account type.

Yes, uploading documents may be required for several reasons:

Identity Verification: Gaming websites often require documents such as government-issued IDs (e.g., driver's license, passport) to verify your identity. This is to prevent fraud and ensure compliance with regulations.

Address Verification:You may need to upload documents (e.g., utility bills and bank statements) to confirm your residential address. This is another measure to prevent fraud and comply with regulations.

Age Verification: Gaming websites may require documents to verify your age, particularly if you're accessing age-restricted content or participating in gambling activities.

Compliance Requirements: Gaming websites must adhere to various legal and regulatory requirements, including anti-money laundering (AML) and age verification regulations. Uploading documents helps them fulfill these obligations.

Security Purposes: Verifying your identity and other details helps protect your account from unauthorized access and fraudulent activities.

Absolutely. We take the security and confidentiality of your information very seriously. To safeguard your data, we employ advanced encryption techniques.

Please refer to our Privacy Policy page for more information.

Responsible gaming involves ensuring that adults enjoy gambling only for entertainment and within their means.

Please refer to our Responsible Gambling page for additional information.

Self-exclusion is a voluntary measure for individuals who have decided to take a break from gambling for a specific duration and seek support in their decision. When a player feels they are spending excessive time or money on gambling, they can request to be 'self-excluded.'

Self-exclusion can be initiated for a period ranging from 24 hours to an indefinite duration.

Cooling off' operates similarly to 'Self-exclusion.' If a player wishes to take a temporary break from gambling with real money, they can request to activate a 'Cooling off' period. The distinction lies in the accessibility of the user account: during a 'Cooling off' period, players retain access to their accounts and can withdraw funds, whereas during 'Self-exclusion,' access to the account is restricted.

A 'Cooling off' period can be set for a duration ranging from one day to six months.

To claim the welcome bonuses at our casino, follow these steps:

Make a Deposit: Ensure your deposit meets the minimum amount required to claim the bonus. This amount varies depending on the promotion.

Choose Your Method:

Option 1: Click the deposit bonus option on the homepage. This will redirect you to the deposit page to complete your transaction and claim the bonus automatically.

Option 2: Navigate to the promotions section to view available bonus offers. Select the desired bonus and follow the instructions to make your deposit and claim the bonus.

By completing these steps, you can fully unlock the benefits of the welcome package and maximize your gaming enjoyment.

The amount you need to wager on your bonus can vary depending on the terms and conditions of the specific bonus offer. Wagering requirements are typically expressed as a multiple of the bonus amount or the bonus plus deposit amount. For example, if you receive a $100 bonus with a 20x wagering requirement, you will need to wager $2,000 (20 x $100) before you can withdraw any winnings earned from the bonus.

To check your remaining wager, follow these steps:

1. Navigate to Your Account: Log in to your account on the casino website.
2. Access Promotions: Look for the "Promotions" or "Bonuses" section in your account dashboard.
3. Check Bonus Status: Within the promotions section, locate the specific bonus you redeemed, you should see information about the status of your bonus, including the remaining wagering requirements.